Quality Senior Software Engineer

Company Description

TestCrew is a global provider specializing in Software Quality & Testing services. We deliver quality services across various industries, corporate, and government sectors, providing valuable feedback to ensure customer satisfaction. Our professional ISTQB certified Crew members offer a range of testing services, including Functional Testing, UAT, Integration Testing, Performance Testing, and Cybersecurity Testing.

Role Description

This is a full-time on-site role for a Software Quality Assurance Engineer located in Riyadh. The QA Engineer will be responsible for software quality, quality assurance, manual testing, and software development. Tasks will include testing software functionality, ensuring quality standards, and collaborating with development teams to enhance product quality.

Qualifications

1. Software Quality and Quality Assurance skills
2. Manual Testing experience
3. Banking Domain Experience is preferable
4. Automation Experience Preferable
5. Strong understanding of Software Development Lifecycle processes
6. Knowledge of testing methodologies and tools
7. ISTQB certification is a mandatory
8. Experience with Automation Testing is beneficial
9. Bachelor's degree in Computer Science or related field

Business Product Manager – Riyadh, Saudi Arabia

Location: Riyadh, KSA

Experience Level: 10+ years

Type: On-site

Role Overview:

We are seeking an experienced Business Product Manager to lead the strategy, vision, and execution of SaaS products and cloud-based services. The ideal candidate will bridge business goals with customer needs and technology capabilities to drive growth and innovation.

Key Responsibilities:

• Define product vision, roadmap, and business objectives aligned with company strategy.

• Collaborate with cross-functional teams (engineering, marketing, sales, operations) to ensure successful product delivery.

• Lead market and competitor analysis to identify new business opportunities.

• Define pricing, go-to-market, and monetization strategies.

• Partner with clients and internal teams to gather feedback and shape product evolution.

• Drive KPIs related to product adoption, usage, and profitability.

Qualifications:

• 10+ years of experience in product management, preferably with cloud, SaaS, or service providers.

• Strong understanding of the SaaS business model and product lifecycle.

• Proven ability to define and deliver successful digital products.

• Excellent communication, analytical, and leadership skills.

• Bachelor’s degree in Business, Computer Science, or related field (MBA preferred).

Job Title: Jira Administrator / Jira Consultant

Location: Riyadh onsite

Experience: 2–4 Years

Employment Type: Full-time

Job Summary:

We are looking for a skilled Jira Administrator / Consultant to manage, configure, and optimize our Jira environment. The ideal candidate will have strong hands-on experience with Jira Software and Jira Service Management, along with the ability to implement automation, streamline workflows, and support cross-functional teams.

Key Responsibilities:

1. Administer, configure, and maintain Jira Software and Jira Service Management projects.
2. Create and optimize workflows, screens, schemes, and custom fields based on business needs.
3. Develop and manage Jira automation rules, scripting, and integrations (using JQL, Groovy, or similar tools).
4. Support teams in resolving Jira-related issues, customizing dashboards, and improving system usability.
5. Work closely with engineering, product, and support teams to translate requirements into effective Jira configurations.
6. Implement add-ons/plugins and ensure system performance and security.
7. Provide training and best practices to end users and stakeholders.

Requirements:

1. 2–4 years of hands-on Jira administration or consulting experience.
2. Strong working knowledge of Jira Software and Jira Service Management.
3. Experience with JQL, Groovy, or similar scripting tools, automation rules, and third-party add-ons.
4. Solid understanding of Jira workflows, permission schemes, notification schemes, and system configuration.
5. Excellent communication, analytical, and problem-solving skills.

Preferred Skills (Optional):

1. Experience with Confluence administration.
2. Background in Agile methodologies.
3. Familiarity with ITSM practices.

We are seeking a dynamic and experienced Senior Business Development Manager (Senior BDM) to drive business growth through strategic partnerships, client acquisition, and market expansion initiatives. The ideal candidate brings extensive experience in B2B sales, relationship management, and new business strategies. You will be responsible for identifying new business opportunities, negotiating deals, and fostering long-term relationships with key stakeholders to achieve company revenue targets and strategic growth objectives.

Key Responsibilities:

- Develop and implement business development strategies to expand the company's market presence and acquire new clients.

- Identify, evaluate, and pursue new commercial opportunities in target markets.

- Build, manage, and strengthen relationships with prospective and existing clients, partners, and industry leaders.

- Lead end-to-end sales cycles including prospecting, proposal development, contract negotiations, and closing deals.

- Collaborate with internal teams (marketing, product, finance, operations) to align business objectives and deliver client-centric solutions.

- Analyze trends, competitor activities, and market data to inform business growth plans.

- Prepare and present business proposals, reports, and presentations to senior leadership and stakeholders.

- Support the development of pricing strategies, go-to-market plans, and onboarding processes.

- Mentor junior business development team members, providing guidance and sharing best practices.

Qualifications & Experience:

- Minimum of 7 years of experience in business development, sales, or a related field, with a proven track record of meeting or exceeding targets.

- Strong negotiation, communication, and interpersonal skills.

- Solid understanding of market research, sales strategies, and partnership building.

- Demonstrated success in managing the full sales cycle and closing high-value deals.

- Experience in CRM tools and business analytics platforms.

- Ability to work independently and collaboratively in a fast-paced environment.

Preferred Skills:

- Knowledge of industry-specific markets and business models.

- Advanced networking and relationship management abilities.

- Project management capabilities.

Job Title: Customer Success Manager (Time & Material Portfolio)

Employment Type: Full-Time

Department: Business Operations / Client Success

Reports To: Head – Time & Material / Delivery Director

About the Role

We are seeking a highly motivated and dynamic Customer Success Manager to join our growing team. The ideal candidate must possess excellent communication and relationship management skills and be fluent in both Arabic and English.

This role requires someone who can adapt to a fast-paced, startup culture, embrace new challenges, and thrive under changing business dynamics.

The Customer Success Manager will oversee our Time & Material (T&M) portfolio — maintaining client relationships, ensuring employee engagement, driving renewals, and contributing to overall business growth.

Key Responsibilities:

Client Relationship Management

Build and nurture long-term client relationships to ensure continued satisfaction and partnership success.

Serve as the primary point of contact for all client engagements under the T&M model.

Identify and pursue upselling and cross-selling opportunities within existing accounts.

Proactively manage and renegotiate contract renewals and pricing models to maintain profitability.

Ensure consistent client communication and responsiveness to evolving needs.

Employee Engagement & Retention

Maintain strong, trusted relationships with employees deployed at client sites to understand and address their needs proactively.

Act as the bridge between employees and HR, ensuring that employee concerns are resolved before escalation.

Monitor employee satisfaction and performance, ensuring retention and alignment with client expectations.

Track contract end dates and take proactive steps to avoid non-renewals or employee attrition.

Negotiate revised salaries and renewals while preserving company margins.

Operational & Business Excellence

Track and manage project and employee contract lifecycles, ensuring timely renewals.

Collaborate with HR, Delivery, and Finance teams to ensure seamless onboarding, offboarding, and compliance.

Maintain portfolio performance dashboards and analyze trends to drive continuous improvement.

Ensure client, employee, and operational risks are identified early and mitigated effectively.

Strategic Thinking & Problem Solving

Be an agile thinker who can adapt quickly to startup culture and evolving priorities.

Develop backup and failover strategies for different client and employee situations.

Anticipate challenges, create alternative action plans, and ensure business continuity.

Demonstrate strategic foresight in managing portfolio growth and client satisfaction.

Key Performance Indicators (KPIs)

Client Retention & Satisfaction

Employee Retention Rate

Contract Renewal Success Rate

Portfolio Growth (Upsell / Cross-sell)

Margin Optimization

Employee Issue Resolution Time

Qualifications & Skills

Bachelor’s degree in Business Administration, Management, or any related field (MBA is a plus but not mandatory).

Minimum 5–8 years of experience in Customer Success, Account Management, or Client Relations — ideally in IT Services, Consulting, or Staffing.

Fluency in Arabic and English is mandatory.

Proven ability to manage multiple stakeholders and priorities simultaneously.

Exceptional communication, negotiation, and interpersonal skills.

Strong analytical and strategic thinking abilities.

Empathetic leader who can balance employee satisfaction and business goals.

Comfortable working in a startup or fast-scaling environment.

What We Offer

A dynamic, inclusive, and growth-oriented work culture.

Opportunities to build client portfolios and shape strategic outcomes.

Exposure to leading organizations across banking, technology, and enterprise sectors.

A culture that values ownership, adaptability, and continuous learning.

Market Researcher – Remote

Location: Remote

Experience Level: 10+ years

Type: Remote

Role Overview:

We are looking for a Market Researcher to conduct in-depth research and provide strategic insights into SaaS and cloud markets. The candidate will support product and business teams with data-driven intelligence to guide product positioning and expansion.

Key Responsibilities:

• Conduct competitive and market analysis across cloud and SaaS segments.

• Identify emerging trends, customer needs, and growth opportunities.

• Analyze market data to support pricing, product strategy, and business decisions.

• Work closely with product managers and leadership to translate findings into actionable insights.

• Prepare detailed research reports and presentations for executive stakeholders.

Qualifications:

• 10+ years of experience in market research, ideally within cloud, SaaS, or service provider industries.

• Strong analytical and quantitative research skills.

• Experience with market intelligence tools and survey platforms.

• Excellent written and presentation communication skills.

• Bachelor’s or Master’s degree in Business, Marketing, Economics, or related field.

Job Summary:

The Senior Quality Assurance Engineer ensures the quality, security, and reliability of banking applications and systems. This role focuses on testing digital channels, core banking solutions, and financial platforms to meet regulatory and business requirements.

Key Responsibilities:

1. Design and execute test plans, cases, and automation scripts for banking systems (core banking, payments, digital channels, mobile apps).
2. Conduct functional, integration, UAT, performance, and security testing.
3. Ensure compliance with banking regulations (SAMA, PCI-DSS, ISO).
4. Collaborate with business, development, and regulatory teams to validate requirements.
5. Mentor junior QA team members and drive best practices.
6. Report and track defects, ensuring high-quality releases with minimal production issues.

Requirements:

1. 5–6 years of QA experience, preferably in the banking or financial sector.
2. Strong knowledge of QA methodologies, SDLC/STLC, and automation tools (Selenium, JMeter, Postman).
3. Experience in testing payments, loans, cards, and digital banking applications.
4. Familiarity with regulatory compliance and security standards.

Business Development Manager — Atlassian (UAE)

Location: UAE (Dubai/Abu Dhabi)

Employment: Full-time

Reports to: Head of Channels (Demand & Delivery Business Partner)

Work setup: Hybrid; client meetings on-site

Travel: Mainly within UAE; occasional GCC

Role Purpose

Win new customers and grow existing ones for Atlassian solutions (licenses, renewals, and services such as implementation, migration, training, and managed support). Work closely with Channels, Pre-Sales, Delivery, and Atlassian’s team.

Key Responsibilities

1. Own the territory: Build an account plan for enterprise and government; target and qualify prospects.
2. Create pipeline: Run outreach, events/webinars, and co-marketing with Atlassian; use LinkedIn and referrals.
3. Understand needs: Lead discovery and position Jira Software, Jira Service Management, Confluence, Bitbucket, Team Work Collection and Strategy Bundles (Jira Align).
4. Run deals end-to-end: Prepare proposals and pricing, manage approvals, partner portal tasks, and contracts.
5. Public sector readiness: Handle RFIs/RFPs/RFQs and supplier onboarding for UAE government entities.
6. Forecast & CRM: Keep CRM clean and provide accurate weekly/monthly forecasts.
7. Renew & expand: Track renewals early; upsell to Premium/Enterprise and attach services/apps.
8. Team with partners: Co-sell with Atlassian and engage Marketplace vendors.
9. Handover well: Transfer closed deals to Delivery with clear scope, success criteria, and risks.

Requirements

1. 5+ years in B2B software sales (SaaS + services) with a quota.
2. Proven sales into UAE enterprise and/or government.
3. Working knowledge of Atlassian use cases (Agile/DevOps, ITSM, knowledge management).
4. Strong commercial skills (pricing, multi-year deals, renewals).
5. Excellent English; Arabic is a plus.
6. Bachelor’s degree in Business/IT/Engineering (or similar).

The Partner Marketing Officer will drive revenue growth by developing and executing co-marketing strategies with technology partners, resellers, agencies, and industry alliances. This role combines relationship management, campaign execution, and performance analytics to maximize partner-led lead generation and pipeline acceleration.

Key Responsibilities:

1. Partner Strategy & Engagement:

- Identify, onboard, and nurture strategic partnerships (e.g., tech integrations, resellers, consulting firms).

- Collaborate with partners to create joint value propositions and GTM plans.

- Align partner initiatives with TestCrew’s demand gen and sales goals.

2.Co-Marketing Execution:

- Develop and launch joint campaigns (webinars, whitepapers, case studies, events) with partners.

- Manage partner portals, enablement materials, and MDF (Market Development Funds) programs.

- Amplify partner-driven leads through email nurtures, retargeting, and sales follow-ups.

3. Performance & Optimization:

- Track KPIs (partner-sourced pipeline, revenue attribution, ROI on co-marketing spend).

- Optimize partner programs based on data insights and feedback.

- Report on partner contributions to leadership.

4. Non-Digital Channels:

- Leverage partner-hosted events, roundtables, and executive alliances for lead gen.

- Secure speaking slots at partner conferences and industry forums.

- Facilitate account introductions between TestCrew sales and partner networks.

Qualifications & Skills:

- 10 years in partner/channel marketing (B2B/SaaS preferred).

- Proven success in co-marketing, alliance building, and MDF management.

- Strong project management skills with ability to manage multiple partners.

- Familiarity with CRM, PRM , and marketing automation.

Job Title: HR Operations Assistant (Tamheer Program)

Job Summary:

The HR Operations Assistant is responsible for managing and executing the daily administrative operations related to human resources, including payroll, leave management, contracts, and HR systems. The role ensures data accuracy and compliance with internal policies and regulations.

Key Responsibilities:

1. Manage and maintain employee data on HR systems.
2. Monitor and execute leave procedures, contract management, and renewals.
3. Support payroll operations and ensure timely and accurate processing.
4. Prepare monthly and annual HR-related reports.
5. Contribute to automating and improving internal HR processes.
6. Ensure all operations comply with applicable laws, regulations, and internal policies.

Qualifications and Requirements:

1. Bachelor’s degree in Human Resources, Business Administration, or a related field.
2. Recent graduate (0-2 years of experience).
3. Proficiency in both spoken and written English.
4. Must Be Saudi Nationality
5. Familiarity with HR systems and Microsoft Office Suite.

Required Skills:

1. High organizational skills.
2. Attention to detail and accuracy in work.
3. Ability to work under pressure and meet deadlines.
4. Effective communication skills and the ability to coordinate with multiple stakeholders

Quality Assurance (QA) Team Lead – Based in Al Ahsa (Al Hofuf), Saudi Arabia

Location Requirement:

This position must be based in Al Ahsa – Al Hofuf, Saudi Arabia.

Applicants currently residing in KSA or ready to relocate to Al Ahsa will be given priority consideration.

About the Role:

We are seeking an experienced Quality Assurance Team Lead to oversee and manage all aspects of the software testing process, ensuring the delivery of high quality software products.

The ideal candidate will develop and implement quality control procedures, lead a team of QA analysts, and collaborate with cross-functional teams to uphold the highest industry standards.

This role demands strong expertise in both manual and automated testing, test planning, and risk analysis, along with a passion for continuous improvement in a fast-paced software development environment.

Key Responsibilities

1. Lead, mentor, and manage the Quality Control team across all phases of software testing.
2. Develop, review, and implement comprehensive test strategies, plans, and cases for various software applications.
3. Oversee the execution of functional, integration, regression, system, and user acceptance testing.
4. Establish and maintain quality control standards and documentation aligned with industry best practices.
5. Collaborate with project managers, developers, and business analysts to ensure quality requirements are met throughout the SDLC.
6. Drive automation initiatives and oversee automation framework maintenance and improvements.
7. Analyze test results, report defects, and drive defect resolution processes with development teams.
8. Track and report key quality metrics; provide insights and recommendations for process improvement.
9. Manage testing resources, timelines, and budgets effectively.

Qualifications & Experience

1. 6+ years of experience in software quality assurance and testing, including 2+ years in a lead or supervisory role.
2. Proficiency in manual and automated testing using tools such as Selenium, JIRA, TestRail, QTest, or similar.
3. Strong understanding of SDLC, Agile/Scrum methodologies, and defect management tools.
4. Excellent leadership, communication, and analytical skills.
5. Certification in Quality Assurance or Automation Tools is highly desirable.

Job Title: Legal Trainee (Tamheer Program)

Job Summary:

We are seeking a driven and detail-oriented Legal Trainee to join our Legal Affairs team under the Tamheer Program. This opportunity is designed for recent law graduates who are eager to gain practical experience and develop their legal skills in a real-world professional environment.

Key Responsibilities:

1. Assist in reviewing and drafting legal documents, contracts, and agreements.
2. Support the legal team in conducting legal research and preparing reports.
3. Help ensure company compliance with relevant laws and regulations.
4. Attend and contribute to legal meetings, discussions, and briefings.
5. Coordinate with internal departments regarding legal inquiries and documentation.
6. Maintain organized legal files and documentation.
7. Utilize Microsoft Excel and software tools as needed for reporting and analysis.

Requirements:

1. Saudi nationality.
2. Eligible for the Tamheer Program in accordance with HRDF guidelines.
3. Bachelor’s degree in Law.
4. No prior work experience registered in the General Organization for Social Insurance (GOSI) for at least the past 3 months.
5. Strong commitment to the 6-month training period.
6. Familiarity with Microsoft Excel; knowledge of accounting or legal software (e.g., QuickBooks, SAP) is a plus.
7. Good English communication skills, both written and spoken.
8. Strong motivation to learn and develop practical legal skills.

Business Development Manager — Atlassian Solutions

Employment: Full-time

Reports to: Head of Channels (Demand & Delivery Business Partner)

Work setup: Onsite

Role Purpose

Win new customers and grow existing ones for Atlassian solutions (licenses, renewals, and services such as implementation, migration, training, and managed support). Work closely with Channels, Pre-Sales, Delivery, and Atlassian’s team.

Key Responsibilities

1. Own the territory: Build an account plan for enterprise and government; target and qualify prospects.
2. Create pipeline: Run outreach, events/webinars, and co-marketing with Atlassian; use LinkedIn and referrals.
3. Understand needs: Lead discovery and position Jira Software, Jira Service Management, Confluence, Bitbucket, Team Work Collection and Strategy Bundles (Jira Align).
4. Run deals end-to-end: Prepare proposals and pricing, manage approvals, partner portal tasks, and contracts.
5. Public sector readiness: Handle RFIs/RFPs/RFQs and supplier onboarding for government entities.
6. Forecast & CRM: Keep CRM clean and provide accurate weekly/monthly forecasts.
7. Renew & expand: Track renewals early; upsell to Premium/Enterprise and attach services/apps.
8. Team with partners: Co-sell with Atlassian and engage Marketplace vendors.
9. Handover well: Transfer closed deals to Delivery with clear scope, success criteria, and risks.

Requirements

1. 5+ years in B2B software sales (SaaS + services) with a quota.
2. Proven sales into KSA enterprise and/or government.
3. Working knowledge of Atlassian use cases (Agile/DevOps, ITSM, knowledge management).
4. Strong commercial skills (pricing, multi-year deals, renewals).
5. Excellent Arabic & English skills
6. Bachelor’s degree in Business/IT/Engineering (or similar).

Position Title: Senior Business Analyst – Capital Markets or Banking (Arabic Speaker)

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

Role Overview

We are seeking a highly skilled Senior Business Analyst (BA) with strong expertise in Capital Markets and fluency in Arabic and English. The role requires in-depth domain knowledge of trading platforms, regulatory frameworks, investment banking operations, and post-trade processes, with the ability to bridge business requirements and technical solutions.

The ideal candidate will play a critical role in requirement gathering, business process analysis, solution design, and stakeholder management, ensuring successful delivery of projects within the Capital Markets domain.

Key Responsibilities

1. Work closely with stakeholders (business, compliance, IT, and vendors) to elicit, document, and validate business requirements for Capital Market initiatives.
2. Analyze and map front, middle, and back-office processes, covering trade life cycle, settlements, clearing, and risk management.
3. Act as a liaison between business users and technical teams to ensure alignment of requirements with solutions.
4. Prepare Business Requirement Documents (BRD), Functional Specifications (FSD), and User Stories.
5. Support solution design, system configuration, and process enhancements in line with business goals.
6. Coordinate and participate in User Acceptance Testing (UAT) and ensure all requirements are adequately tested.
7. Ensure compliance with regulatory requirements (CMA, SAMA, or relevant local regulators) and industry best practices.
8. Provide domain expertise on Capital Market products such as Equities, Fixed Income, Derivatives, FX, and Structured Products.
9. Conduct workshops and presentations for stakeholders in both Arabic and English.
10. Mentor junior BAs and contribute to building BA best practices within the organization.

Required Qualifications & Skills

1. Bachelor’s/Master’s degree in Finance, Business, Economics, or related field.
2. Minimum 7+ years of experience as a Business Analyst, with at least 5 years in the Capital Markets domain.
3. Strong understanding of financial instruments, trade life cycle, settlement systems, and risk management.
4. Prior experience working with stock exchanges, investment banks, or trading platforms.
5. Hands-on experience with business analysis tools (JIRA, Confluence, MS Visio, etc.).
6. Excellent documentation and communication skills with the ability to produce BRDs, FSDs, and UAT scripts.
7. Knowledge of regulatory and compliance frameworks within the Capital Markets sector in the Middle East (CMA, SAMA, etc.).
8. Fluency in Arabic (mandatory) and English (verbal and written).

Preferred Skills

1. Experience in implementing Capital Market solutions (e.g., Murex, Calypso, Temenos, Nasdaq, or similar platforms).
2. Knowledge of Agile / Scrum methodologies.
3. Exposure to regional GCC markets and local regulations.
4. Strong stakeholder management and vendor coordination experience